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Customer Service

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We're here to help

Need help with an order, return, or product question? Our Customer Service team is available to assist you quickly and professionally. Choose your preferred contact channel below — we aim to respond within one business day.

1. Contact Methods

✉️
Email

support@yourdomain.com
We typically reply within 24 hours

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Phone

+92 300 0000000
Mon–Fri, 9:00 AM – 6:00 PM

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Live Chat

Click the chat widget on the site to start a live conversation with an agent (available during business hours).

2. Working Hours & Response SLA

Business Hours

Mon–Fri: 09:00 — 18:00 (GMT+5)
Weekends & Public holidays: Limited support (email only)

Response SLA

Emails: within 24 business hours
Live chat: instant during hours
Phone: immediate during hours

3. Common Tasks & Quick Links

Returns & Refunds

Start a return or learn about eligibility.
Delivery & Tracking

Track orders, shipping times and options.
Policies & Terms

Read our terms, privacy and legal policies.

4. Open a Support Ticket

What to include
  • Order number or purchase date
  • Clear description of the issue
  • Photos (if product related)

5. Frequently Asked Questions

Refunds are processed after we receive the returned item and confirm its condition. Refund timing depends on the payment method and your bank — typically 5–10 business days.

You may request cancellations or address changes before the order is dispatched. Contact support immediately with your order number — if the order is already shipped, you'll need to follow our Returns process.

If an issue remains unresolved after contacting support, reply to your ticket and ask for escalation. We will assign a senior agent and provide a timeline for resolution.