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Return Policy

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Easy returns, fair refunds

We want you to love your purchase. If something isn't right, our return process is simple — follow the steps below to request a return or exchange.

1. Return Eligibility

To be eligible for a return:

Time Window

Returns must be requested within 14 days from the date you received the item (check product page or receipt for specific windows).

Condition

Items should be unused, in original packaging, with tags and any accessories included. Personalized items may have different rules — see the Exceptions section.

Proof of purchase (order number or receipt) is required to process returns.

2. How to Return

  1. Open a return ticket: Go to Customer Service and submit a return request with your order number and reason.
  2. Receive instructions: Our team will email a return authorization and packing instructions (including return address and label when applicable).
  3. Ship the item: Pack items securely and ship within the timeframe provided. Keep your courier receipt and tracking number.
  4. Inspection & refund: Once we receive and inspect the item, we’ll process a refund or exchange per your request and notify you by email.
Tip: For faster processing, include photos of the product and packaging when opening your return ticket.

3. Refunds & Processing Time

Refund Method

Refunds are issued using the original payment method (credit/debit card, bank transfer, or wallet). If the original method is unavailable, we'll contact you to arrange an alternative.

Processing Time

After we receive the returned item, inspection and refund processing usually takes 3–7 business days. Banking refunds may take additional time depending on your bank.

We will notify you by email when your return is approved and the refund is issued.

4. Exchanges & Store Credit

If you'd prefer an exchange or store credit instead of a refund:

Exchanges

We can exchange items for a different size or color subject to availability. If the new item has a price difference, you will be charged or refunded accordingly.

Store Credit

Store credit may be issued at our discretion; it does not expire for 12 months (unless otherwise stated).

5. Exceptions & Non-Returnable Items

If you are unsure whether your item is returnable, contact Customer Service before shipping the item back.

6. Return Shipping Costs

Return shipping costs depend on the reason for return:

Faulty or Incorrect Items

If the product is defective, damaged, or we shipped the wrong item, we will cover return shipping costs and provide a prepaid return label where possible.

Change of Mind

If you simply change your mind, you may be responsible for return shipping unless a promotional policy states otherwise.

7. Inspection & Evidence

All returns are inspected on receipt. If damage or missing parts are found and not reported, we may reduce the refund amount accordingly. Providing photos and clear descriptions speeds up the process.

Keep proof of postage until your refund is confirmed.

8. Frequently Asked Questions

Submit a return request via our Customer Service page with photos and your order number — we’ll respond with next steps and a return authorization.

After inspection, refunds are processed within 3–7 business days. Your bank may take extra time to reflect the refund on your account.
Need help with a return?

Contact Customer Service at support@yourdomain.com or call +92 300 0000000. Include your order number and photos (if applicable) for faster handling.

Return Address

We will provide the specific return address in your return authorization email — do not ship returns without authorization.